IT Operations Manager
IT Operations Manager
Make It Cheaper have been making our customers smile for the last 10 years by making switching and saving on their utilities as easy as possible. Now we’re on a mission to keep British businesses smiling for good through our new Do It For You service. Once we've helped you find the best utilities deals for your business, we can apply the same Make It Cheaper magic for your next contract renewal too. It really is as simple as that. All you have to do is tell us your preferences so our team of experts can get cracking and find you the best prices year after year.
Responsible for managing all aspects of the IT infrastructure, including support, operational processes and IT policies, as well as the delivery of an ambitious IT transformation programme within a dynamic, sales-driven company.
Joining a rapidly growing business, you will manage a team of IT engineers and support technicians, and have ambitious plans to overhaul the legacy tech platform to improve stability, provide scalability and guarantee resilience and be key in driving and delivering projects. The IT Operations Manager will report to the IT Director and needs to have excellent people, communication and organisational skills, with a willingness to work to tight deadlines and targets within a fast-paced, high performance environment. The successful candidate should also be commercially aware, with the ability to work closely with other leaders within the business towards a common business strategy.
As well as possessing a high degree of technical expertise and experience, the IT Operations Manager will be an exceptional role model, promoting things like best practices, learning and development and introducing a culture of sharing and collaboration. It is important they engage with the wider community and are always up to date with everything emerging on the technology front, whether it is new tools or a new process.
Duties and Responsibilities
Support and maintain a complex landscape of applications and systems from a variety of vendors, including legacy technologies, across multiple physical, virtual and cloud platforms
Spearhead an ambitious IT transformation programme; identify and put in motion steps to mitigate technical risks.
Responsible for prioritising and managing incidents, and acting as a final point of escalation for all technical issues, producing RFOs/RCAs where appropriate.
Ensuring all services and infrastructure is proactively monitored, and capacity is managed, producing reports and dashboards as necessary
Ensuring business-critical services are highly-available and backed by a strong Business Continuity/Disaster Recovery strategy
Setting SLAs and monitoring service levels on support incidents and service requests, and producing reports where necessary
Defining operational processes and policies/procedures in areas such as security and systems maintenance in line with best practices and industry standards
Supervising, mentoring and motivating a multi-functional team of support technicians and IT engineers, supporting their professional development with PDPs, appraisals and frequent reviews
Overseeing IT procurement activities and managing supplier relationships, striving to obtain quality and value for the business
Working closely and frequently with other departmental leaders to improve and augment services and drive forward the business strategy
Assist Project/Programme Managers to scope, plan and report on technical projects such as system upgrades, office moves, and the introduction of new systems.
Work closely with other technical teams such as Development, IT Change Management and Database Administrators
Review and recommend new technologies and procedures to further IT innovation and maturity
Work with the IT Director and Dev Team Leads on projects, budgeting and strategy.
Experience and knowledge required:
Excellent people management skills, with a track record of leading a strong team successfully
Hands-on experience across a broad range of technologies, including Windows servers, virtualisation (including Hyper-V), networks, storage and network devices, and WAN/MPLS technologies
A working knowledge of AWS and Azure cloud platforms, and other SaaS and PaaS services
Experience administering Office 365
Experience supporting VoIP and contact centre technologies
Familiar with best practices in relation to DR/BCP, high availability, backup strategies, system resilience, security
Good knowledge of ITIL or any other industry standard best practice framework
Service desk management experience
Project management experience
We are looking for someone who matches the following:
A proven leader that genuinely cares for people
A driven and self-motivated individual who can work on their own initiative
An individual who strives to continuously self-improve, in both a technical and leadership capacity
An excellent communicator who can help to develop good IT practices and service excellence
A logical and structured approach towards troubleshooting and project work
Confident, assertive, outgoing and able to convince people on way of thinking
Innovative, with the ability to think outside the box
Dynamic, and adaptable to changes, with a can do attitude
Proven work ethic and results driven, with the ability to work to deadlines and targets
Receptive and enthusiastic about embedding a high performance culture within their team
Possess a work smarter, not harder attitude
Someone with a sense of humour and likes to have fun
Enjoy working in a fast, fun and lively environment.
Inserzionista: Make It Cheaper Limited